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COVID-19 & Doing Our Bit

Here is some important information for our visitors, owners, tenants, contractors and staff as at 10 January 2022.

Updated 10 January 2022

COVID-19: Jan 2022 Update

Well it seems we're in for another interesting year in 2022, as January kicks off with the COVID-19 Omicron wave in the Northern Territory. 

Here at Absolute Real Estate we're doing our bit to keep our customers, contractors and staff as safe as possible, and have implemented the below steps to reduce the risk of transmission: 

 

1. Open by Appointment Only

Our office is open to customers / tenants / contractors - by appointment only, or for key return. This is to minimise an influx of people in our premises, and  manage people on site to ensure the safety of our staff and our visitors. People without appointments are being respectfully asked to leave and make an appointment.

 

2. Property Managers Working Remotely

Our property managers are working remotely to minimise people in the office, and exposure to indivuals. They will be coming into the office for appointments and tenant inductions are being completed on site.

 

3. No Document Handling

No document handling - all our documentation is digital.

 

4. We're Available by Phone

We will happily assist you via phone - just give us a call on 08 8930 6600 

 

We can't avoid COVID-19,  but we can certainly do out bit, by minimising exposure and lowering the risk of us all being close contacts and having to isolate. 

 

More info: 

  • Give us a call on 08 8930 6600
  • Email us on Hello@absolute.com.au
  • Please call the COVID-19 Hotline on 1800 490 484 if you require any information
  • Visit the COVID-19 website here

 

 

Updated Aug 2021

COVID-19: Aug 2021 Update

Well, we have made it through 2 snap lockdowns (eek!) in Darwin! Here is some important information for our owners, tenants and contractors in the event that we go into a lockdown in Darwin.

We'll continue to update this as and when the advice changes.

 

1. COVID Hotline & Updates

First and foremost, in case you need it:
 
 

2. We're not an "Essential Business" 

Real estate is not included in the revised ‘essential workers / businesses’ list and until we can get guidance from the government that advises otherwise, our office will be closed in the event of a lockdown. 
 
This also means that inspections, viewings, key collections and vacating inspections will be cancelled in the event of a lockdown. 
 
However, our Property Managers are still available by phone.
Check out our Property Management team here.
 
Information about the classification of essential workers can be found here:

 

3. Lockdown Restrictions

 Residents may leave their place of residence only for 5 key reasons:
 
  1. To receive health care or attend medical appointments. Including to get the COVID-19 vaccine
  2. To undertake shopping and get necessary goods and services. Supermarkets will stay open, so there is no need to stock up on groceries.
  3. To exercise for up to one hour a day within 5km of your home and only with members of your household or one other person
  4. To undertake essential work (see below). If you can work from home – you must work from home.
  5. In case of an emergency or if there is family violence or to provide essential care to a loved one or dependent.
 
 
 

4. Emergency Repairs & Maintenance

In case of emergency maintenance and repairs – you can reach us on 0417 089 930. 
Please note this is for emergencies only. 
 
For non emergencies, please reach out to your Property Manager.
Check out our Property Management team here
 
Emergencies includes all of the following:
  • burst water pipes
  • blocked or broken toilet
  • serious roof leak
  • gas leak
  • dangerous electrical fault
  • flooding or serious flood damage
  • serious storm, fire or impact damage
  • failure or breakdown of the gas, electricity or water supply to the premises
  • failure or breakdown of an essential service or appliance for water or cooking
  • fault or damage that makes the premises unsafe or insecure
  • fault or damage that can likely injure a person, damage property or inconvenience you
  • a serious fault in a staircase or lift or other area that inconveniences you in gaining access or using premises.
 
See more here:
 
 

5. Tenants cannot move in or out at this time

We have been advised by the COVID-19 Hotline that tenants are not allowed to relocate at this time. This means you cannot move in or out of leased properties - you must stay at your current abode and sit tight until lockdown is lifted. 
 
The REINT will advise us of any updates, and we’ll get them to you as soon as we can. 
 
 
Keep an eye on our social pages for updates. We've got this!

 

 

 

Updated 01 May 2020

The New Business - As - Usual

We put together a number of responses to the COVID-19 pandemic and restrictions in the NT.  The NT Government have now released a Roadmap to Recovery that charts a path to a new normal for the NT.  This provides the community and our business with clarity and sense of security as to what the future may hold. See below for the NT's pathway.

 

Our plan for our clients and staff in returning to the new Business-As-Usual is to:

  1. Open Inspections have begun.
  2. We're available for individual viewings too.
  3. All staff are working from the office again.
  4. We'll continue the social distancing and hygiene practices that we've instituted and are covered below.
  5. NTCAT Hearings will resume from 18 May.
  6. Routine Inspections will begin again in June.
  7. As we're pretty digitally savvy we're keen to continue to offer our clients the virtual and video options we've always offered.  Click here for a list of those items.

We're excited to be getting back to a new 'business as usual' state, and believe that Darwin is one of the safest places to do business in the country. 

 

26 March 2020

Absolute Real Estate’s Response and Precautions to the

Coronavirus (COVID 19)

 

We’re not ones given to panic, but we’re keen to be cautious and to protect the most high-risk in our community.  Therefore, Absolute Real Estate has taken a number of precautions to protect: our amazing staff; fabulous clients, both landlords and tenants; the broader community especially those most at risk from COVID 19; and our brilliant medical staff who would be overwhelmed with cases if we don’t do our bit.  So, our ‘bit’ is to provide a safe place to work and do business in Darwin. 

 

Firstly, we’d like to assure everyone that none of our staff are showing any flu like symptoms or have just returned from overseas  We’ll monitor this and ensure that we support our staff and provide a safe work environment for everyone.  

 

Should any of our staff show any flu-like symptoms we’ll ensure they’re able to work from home as they self-isolate for 14 days or until they return a negative test result.  We’ll also provide sick leave for them should they need it.  We’ll also provide sick leave should any of our staff be required to care for any sick family members, which will include their parents. 

 

During any public meetings, including home opens, we’ll ensure that personal contact is avoided, and hand sanitiser is available.  This protects our staff, the public and the resident in the home. 

 

As we’re nearly a 100% paperless office there are very times we require in-person/in-office contact.   We’ll move to a 100% paperless officer over the coming week to improve our precautions.

 

We offer VR walk throughs of properties and 3D floorplans.  We’ll encourage all our owners to move to VR and 3D in the coming weeks to ensure that you can view properties from the comfort and safety of your own home; there will be very little requirement to come to the office or meet our staff in person, yet you can still conduct business with Absolute Real Estate.

 

We’ve introduced these precautions to provide a level of assurance and confidence that when you do business with Absolute Real Estate you can feel secure that you’re not exposing yourself to unnecessary risk.

 

We wish our entire community a safe next few weeks.

 

If you think we can do more, please let us know be sending an email to michelle@absolutent.com.au  

 

Regards,

 

Michelle Kathopoulis

Manager

Absolute Real Estate

 

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